ORDER STATUS

How do I track my order?

We currently do not provide tracking information online but you may contact us at customerservice@kidspref.com to
find out the status of your order.

 

What if the Pouchie Pals gift I received doesn't have a gift card?

Email customerservice@kidspref.com and a customer service representative will be happy to provide you with that information. Or you can reach us at 1-855-POUCHIE (1-855-768-2443) during business hours Monday-Friday 8am-5pm ET.

 

Do you sometimes have items on backorder?

We try our hardest to keep all of our items in stock, but on occasion we underestimate the popularity of one of our styles. We hope you’ll find our products worth the wait and your order will be shipped out as soon as possible.

 

What if I received the wrong product?

If you feel that you have received the wrong product, within 72 hours of receiving the product, please email customerservice@kidspref.com or call 1-855-POUCHIE (1-855-768-2443) during business hours Monday-Friday 8am-5pm ET.